General Terms and Conditions of Sale
Hotel Maison Malesherbes
- General Terms and Conditions
- Amendment of the General Terms and Conditions
- General Terms and Conditions and use of our website
- Use of the website
- Online bookings and third-party websites
- Payment terms and the credit card payment process
- Cancellations and no shows
- Bookings made through other channels
- Hotel Maison Malesherbes’s relocation policy
- Changes to the booking at the request of the Guest
- Identification, security deposits for damages and extras - Payment card pre-authorization
- Check-in and check-out requirements - Key return
- Facilities and services included in the price
- Liability for damage to or loss of Guest property
- Liability for damage to or loss of property belonging to Hotel Maison Malesherbes
- Use of Hotel Maison Malesherbes and quiet enjoyment of the premises for all visitors
- No-smoking and no-candle policy
- Access to the rooms by Management
- Child Policy
1. General Terms and Conditions
These terms and conditions apply to all reservations, bookings and any agreements for accommodation whatsoever entered into by ‘the Guest’ and Hotel Maison Malesherbes. A contract exists between the Guest and Hotel Maison Malesherbes once a booking has been accepted by Hotel Maison Malesherbes; by making a booking, the Guest indicates his/her acceptance of these General Terms and Conditions.
2. Amendment of the General Terms and Conditions
These General Terms and Conditions may be amended at any time and without notice. Before making a booking, we recommend consulting the most recent version on our website.
3. General Terms and Conditions and use of our website
The use of our website is subject to the Terms and Conditions explained below. By using this website, the Customer acknowledges that he/she is legally bounded by these General Terms and Conditions.
All discounted rates advertised are limited offers, subject to availability, and may be subject to a minimum number of nights.
While every effort has been made to ensure the accuracy of the information presented, Hotel Maison Malesherbes assumes no responsibility for any errors or omissions and reserves the right to make changes to the information and descriptions of the accommodations listed and its products.
4. Use of the website
The website can only be used by people over the age of 18, who are of legal age to enter into binding contracts.
5. Online bookings and third-party websites
Please note that different General Terms and Conditions as well as cancellation policies apply to online reservations made through Booking Agents and other affiliated sites depending on the city, accommodation and rate type selected.
Please take the time to carefully read the apartment rate information that is available before you make your online reservation.
6. Payment terms and the credit card payment process
With the exception of the "Non-refundable" Customer, the Customer will be required to pay the balance in full upon departure or arrival using their credit/debit card, and verify with the latest technology that uses chip and PIN.
Upon arrival, the Client will also be required to pay a deposit, either by pre-authorization on their card or by cash payment (see paragraph below on deposits).
The customer opting for our "Non-refundable" rate benefits from our best available prices at the time of booking. Full payment is required at the time of booking and is definitely non-refundable.
As a security measure, our "Non-refundable" customers and those who have made their reservation through a third party and have paid in full for their stay will also be required to validate a pre-authorization of payment on their credit/debit card and provide valid identification upon arrival.
Hotel Maison Malesherbes accepts all major credit and debit cards as well as vacation vouchers.
Hotel Maison Malesherbes does not accept checks.
The Hotel Maison Malesherbes reserves the right to validate a prior authorization of payment on credit cards used as a guarantee for reservations corresponding to the amount of the first night of the stay before arrival. Hotel Maison Malesherbes reserves the right to cancel reservations associated with declined or invalid credit cards.
Credit/debit card transactions will be charged at the local exchange rate, Hotel Maison Malesherbes is not responsible for any additional charges that may be applied.
7. Cancellations and no shows
Cancellation of a reservation will only be effective from the date of receipt.
Cancellation conditions are specific to each type of fare and are detailed during the reservation process.
Cancellation must be done by e-mail. A cancellation confirmation will be sent to you. If you do not receive a cancellation confirmation, it is quite possible that we did not receive your cancellation. It is the client's responsibility to ensure that their cancellation request has been received.
Cancellations must be received by noon (local time) one day prior to the scheduled arrival date for all reservations made through a third party partner. Cancellations of reservations made directly on the hotel website are subject to the conditions stated in the reservation. It is important that you retain the cancellation number sent to you.
If the Client does not show up or attempts to cancel within 24 hours of the scheduled arrival, he/she is considered to be in the "No Show" category and will be charged the full non-refundable amount.
Cancellations are not permitted for the "Non-Refundable" rate, as long as the full amount and any extras have been charged at the time of booking. If you cancel for any reason, or attempt to change your reservation, or do not show up on the day of arrival, your payment is non-refundable.
The Client agrees that the above cancellation fee is a fair and true estimate of the loss that Hotel Maison Malesherbes should incur for cancellation of a reservation.
8. Bookings made through other channels
Bookings can be made through other sources, for instance online travel agents, tour operators or other websites that apply different cancellation policies. Please consult your booking confirmation for more information.
9. Hotel Maison Malesherbes’s relocation policy
While every reasonable effort has been made by Hotel Maison Malesherbes to ensure that reservations made under this agreement are able to be honored, we reserve the right to relocate any reservation to accommodations of similar size and standard in the locality. The Customer acknowledges that Hotel Maison Malesherbes accepts no responsibility for any loss or damage suffered by or caused to the Customer following the relocation.
10. Changes to the booking at the request of the Guest
If the Client wishes to change his/her reservation (for example, change the dates of stay or the accommodation requested), Hotel Maison Malesherbes cannot guarantee that it will be able to do so and accepts no responsibility for any loss, damage or additional expenses that may arise in such circumstances.
While changes are not permitted for the non-refundable rate, they are permitted for flexible reservations (subject to availability) if requested no later than 48 hours prior to scheduled arrival. Additional charges may apply if the accommodation rate for the new nights differs from the previous reservation. All requests for changes must be made in writing.
11. Identification, security deposits for damages and extras - Payment card pre-authorization
You will be asked to provide photo identification upon arrival.
The bedrooms can only accommodate the maximum number of guests indicated in the description, and in accordance with the legislation concerning establishments receiving the public. No additional visitors are allowed. Upon arrival, the guest must provide the hotel with the names of all guests staying with him/her. Unfortunately, the names of any additional visitors cannot be added once the check-in has been completed.
Hotel Maison Malesherbes reserves the right to charge a deposit upon arrival.
A guarantee of 50€ is requested per night and per occupied room in addition to the payment of the stay.
Only one payment may be taken, and only the responsible person will assume responsibility for the conduct of the other occupants.
The payment will be used to cover incidental items including, but not limited to, breakage, damage to residence property, cleaning charges due to the room being left in an unacceptably clean condition, excessive electricity consumption, and violations of rules such as smoking in the rooms or disturbing other visitors enjoying the hotel. The deposit may also be used by the management team in the event of additional visitors not authorized to use the hotel and its facilities.
At the end of your stay without incident, the pre-authorization will be released according to the policy applied by your bank. As a general rule, it takes between 3 and 10 working days, however for some banks this period is extended.
The Client should note however that with the prior authorization system, there is no money transfer at the moment, but it will affect the available balance and the spending threshold authorized with the card, as long as the prior authorization is in progress. Hotel Maison Malesherbes is not responsible for delays related to the release of pre-authorization by the credit card companies.
In the event of disturbances to other guests, or damage to the hotel, the cost incurred by the Hotel Maison Malesherbes will be deducted from the deposit paid, and only the remaining balance will be returned to the Client.
If such cost exceeds the amount of the bond, the Customer agrees to indemnify Hotel Maison Malesherbes for any damages, additional cleaning costs or other expenses and agrees to pay all costs of recovery including all legal fees, and other expenses.
The Customer hereby gives its consent to Hotel Maison Malesherbes to charge to the Customer's credit card all reasonable expenses incurred that are not covered by the Deposit.
12. Check-in and check-out requirements - Key return
The Client must comply with the rules imposed by the Hotel Maison Malesherbes at the time of arrival and departure. Unless otherwise agreed in advance, rooms are generally available from 3:00 pm on the day of arrival. In the case of online check-in, the hotel reserves the right to verify the identification of each occupant. When paying online, the guest will be required to carry the credit card used in his/her name. The credit card used for payment will be requested by the hotel upon arrival. In the event of a dispute, the hotel reserves the right to request an alternative method of payment or to cancel the reservation.
To guarantee early arrival (before 12:00 noon) it is necessary to pre-register the room from the previous night. In the event of a no-show in such circumstances, then a fee equivalent to two nights will be charged.
Unless otherwise agreed, all rooms must be vacated and keys returned by 12:00 noon on the day of departure. By prior arrangement, late checkouts can be arranged for the day of departure. Late departures will incur additional charges. An additional night's accommodation will be charged for all departures after 3pm.
If the Customer does not show up for departure formalities before 3:00 p.m. on the day of the scheduled departure and without prior authorization, Hotel Maison Malesherbes reserves the right to remove the Customer's personal belongings from the room and declines all responsibility for the loss or damage of these belongings.
13. Facilities and services included in the price
All rooms are fully furnished and equipped with appliances such as television, minibar, coffee machine, kettle...
Meals and drinks are not included in our product offer unless mentioned in your reservation.
No objects/appliances may be removed from the room. The list and rates of the objects and services are available at the hotel reception.
All advertised prices include bed linen, towels, access to cable TV and Wifi Internet. The private use of Wifi is subject to French legislation, security and IP address recognition. The user is responsible for the actions committed from his access, even if they were made by a third party.
The advertised price includes the standard hotel service and includes VAT at the current rate. The tourist tax, which is not included and is applicable to all persons aged 18 and over, will be collected by the hotel and indicated on the customer's invoice.
14. Liability for damage to or loss of Guest property
Unless the negligence of Hotel Maison Malesherbes is established by an independent body or a court of law, Hotel Maison Malesherbes shall not be liable for any injury to any person, loss or damage to the property of any Guest or person staying or visiting the rooms and or its facilities in general.
The Hotel Maison Malesherbes does not provide insurance for personal effects. Room safe are provided by the hotel and the Client can use them to keep their personal belongings at their own risk. The Hotel Maison Malesherbes accepts no responsibility for loss or theft.
We strongly recommend that the Customer take out travel and car insurance to protect against such losses.
15. Liability for damage to or loss of property belonging to the hotel
It is the Client's responsibility to take reasonable care of the room and its contents during their stay at the Hotel Maison Malesherbes.
The room and all equipment, utensils, furniture, etc. must be left clean and tidy at the end of your stay, otherwise a charge may be made.
We remind the Client to lock the rooms and close all doors and windows when you leave.
Except in the case of normal wear and tear, you are responsible for any damage to the room or its contents during your stay, which has occurred due to negligence, willful misconduct or irresponsible behavior on your part or the part of the persons occupying the room or their guests. Any damage must be reported immediately to the Management.
16. Use of Hotel Maison Malesherbes and quiet enjoyment of the premises for all visitors
The Client shall not do anything in the accommodation that would violate the Law.
The Client must not create any nuisance to other clients or staff members.
Hotel Maison Malesherbes authorizes the use of its residential complexes only for personal, appropriate and lawful use.
Hotel Maison Malesherbes expressly prohibits access to its residential complexes by persons other than those listed on the official reservation document.
Hotel Maison Malesherbes and the Client agree that no right of occupancy arises from the use of the residence.
The Client is not allowed to re-let/sublet the room to a third party.
Hotel Maison Malesherbes reserves the right to refuse entry to the hotel and accommodation to a Client if, upon arrival, management reasonably believes that the person is under the influence of alcohol or drugs, is not properly dressed or is behaving in a threatening, abusive or otherwise unacceptable manner.
The Hotel Maison Malesherbes applies a strict anti-party policy. Do not exceed the maximum number of people per room and noise levels must not cause a disturbance to other guests. Additional charges will be levied on a Guest's account if it is proven that a party has taken place.
The maximum room occupancy is shown on your reservation confirmation.
Guest must comply with all reasonable rules and procedures in effect at the hotel, including but not limited to health and safety procedures and requirements, and registration requirements.
If during a stay, Hotel Maison Malesherbes receives serious complaints about the Customer or the Customer behaves in a manner detrimental to the enjoyment of other customers or their guests or the Customer is in violation of the Terms and Conditions, then Hotel Maison Malesherbes reserves the right to terminate the Customer's stay without notice and without any obligation to refund any amount of money.
17. No-smoking and no-candle policy
All the rooms of the Hotel Maison Malesherbes are by right Non-Smoking. A fee of 250 € per stay will be charged if you smoke in the room.
The use of candles or open flames in the room is strictly forbidden.
Any act against the detection and security systems and liable to prosecution.
18. Access to the rooms by Management
The Management team and its authorized staff members may enter the rooms at any time to inspect them and carry out repairs or maintenance work.
The Hotel Maison Malesherbes guarantees to make every reasonable effort to ensure that the accommodation chosen by the Customer is properly equipped and of good quality.
In the event of dissatisfaction, the Customer must immediately inform Hotel Maison Malesherbes of any complaint, no later than 12 hours after arrival. If Hotel Maison Malesherbes does not comply with its guarantee and does not have the capacity to correct the problem, Hotel Maison Malesherbes will choose at its discretion to provide a replacement room (depending on availability) or a partial refund of the price paid.
The responsibility of the Hotel Maison Malesherbes will in no case exceed the amount paid for the rental period.
20. Child policy
Children under 3 years of age are accommodated free of charge in rooms where a baby bed is available.
Small pets are allowed in the rooms for an additional fee of 15 euros per night.
Guide dogs are allowed in the establishment.